Odd Crashing

jumpingJon · **Odd Crashing -** 30.10.2008, 20:06

Hi there,
1st time posting here, and unfortunately its a pester for some support.
But 1st I have to say C3d is an excellent tool from what I can tell, and incredible value.

I'm getting crashes when I load in an FBX which has been kindly exported from 3ds by a 3d modeler for me. I use cheetah to review & tweak (and do basic ideas)
How do I report/get support for cheetah please.
ie how do I take a crash dump/report & how do I get it to support ppl

Thanks in advance
Jon

Francois · 30.10.2008, 21:21

Quote:

Originally Posted by jumpingJon

I'm getting crashes when I load in an FBX which has been kindly exported from 3ds by a 3d modeler for me. I use cheetah to review & tweak (and do basic ideas)
How do I report/get support for cheetah please.
ie how do I take a crash dump/report & how do I get it to support ppl

Hi Jon and welcome,

If you have not done so yet, you can customize your tool bar (right click on it) and add the report bug icon.
In your case, it's likely wise to send your .fbx file to Martin (martin at cheetah3d dot de ) as well as the crash log report (in the Users/Library/Logs/Crash reporter/...).

Targos · 31.10.2008, 21:47

if its a static entity, ie no bones etc, try 3ds/ obj formats too

AC

Martin · 31.10.2008, 21:53

Hi,
I've already received the FBX file via email and the file doesn't just crash Cheetah3D but also Maya and Cinema 4D. So it looks like the file is either corrupted or the FBX SDK has a problem to load this special file.

Bye,
Martin

ladylaw05 · **cheetah 3d 5.1 keeps crashing -** 14.05.2010, 17:27

hello. im pretty new to the software and have been working on a project but the programme keeps crashing on me for know apparent reason and now it wont open back up without crashing. i have sent the error report to apple but dont know what else to do.

the file details say it is only 940kb so dont see how it can be a size issue. i have barely began to upload anything.

any ideas?

Martin · 14.05.2010, 17:31

Hi,
please try Cheetah3D 5.3. You can download it for free from my webpage.

Cheetah3D 5.3 uses the latest FBX SDK which solves many former crashes.

Bye,
Martin

frank beckmann · 14.05.2010, 17:34

Quote:

Originally Posted by ladylaw05

i have sent the error report to apple but dont know what else to do.

I don´t think Apple will help you here.

Quote:

Originally Posted by ladylaw05

any ideas?

Crash-logs&bug-reports have to go to: martin"at"cheetah3d"dot"de
If possible along the file.

Thanks in advance.

Cheers
Frank

podperson · 14.05.2010, 19:16

Quote:

Originally Posted by frank beckmann

I don´t think Apple will help you here.

Crash-logs&bug-reports have to go to: martin"at"cheetah3d"dot"de
If possible along the file.

Thanks in advance.

Cheers
Frank

But it will be a (rare) crash report that Apple can't blame on Flash, so Adobe will appreciate it.

pegot · 14.05.2010, 19:45

Quote:

But it will be a (rare) crash report that Apple can't blame on Flash, so Adobe will appreciate it.

Podperson - that is the best laugh I've had all day!

ladylaw05 · **5.3 still crashing -** 15.05.2010, 14:37

hello again. sorry but i downloaded the new 5.3 version and opened my project in that. it takes forever to open and then works fine until i want to render the scene to test and then crashes again, which is making it difficult to work on.

the project information says its 1MB and i have lots memory on my computer. i have uploaded images as textures each about 1.7MB.

what do you think i should be doing to help my situation?

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	(#1)
jumpingJon (Offline) Neuer Benutzer Posts: 1 Join Date: 30.10.2008	Odd Crashing - 30.10.2008, 20:06 Hi there, 1st time posting here, and unfortunately its a pester for some support. But 1st I have to say C3d is an excellent tool from what I can tell, and incredible value. I'm getting crashes when I load in an FBX which has been kindly exported from 3ds by a 3d modeler for me. I use cheetah to review & tweak (and do basic ideas) How do I report/get support for cheetah please. ie how do I take a crash dump/report & how do I get it to support ppl Thanks in advance Jon

	(#3)
Targos (Offline) Erfahrener Benutzer Posts: 785 Join Date: 18.11.2006	31.10.2008, 21:47 if its a static entity, ie no bones etc, try 3ds/ obj formats too AC

	(#4)
Martin (Offline) Erfahrener Benutzer Site Admin Posts: 7,407 Join Date: 13.03.2005	31.10.2008, 21:53 Hi, I've already received the FBX file via email and the file doesn't just crash Cheetah3D but also Maya and Cinema 4D. So it looks like the file is either corrupted or the FBX SDK has a problem to load this special file. Bye, Martin Cheetah3D - 3D modeling, rendering and animation for Mac OS X

	(#5)
ladylaw05 (Offline) Neuer Benutzer Posts: 15 Join Date: 14.05.2010	cheetah 3d 5.1 keeps crashing - 14.05.2010, 17:27 hello. im pretty new to the software and have been working on a project but the programme keeps crashing on me for know apparent reason and now it wont open back up without crashing. i have sent the error report to apple but dont know what else to do. the file details say it is only 940kb so dont see how it can be a size issue. i have barely began to upload anything. any ideas?

	(#6)
Martin (Offline) Erfahrener Benutzer Site Admin Posts: 7,407 Join Date: 13.03.2005	14.05.2010, 17:31 Hi, please try Cheetah3D 5.3. You can download it for free from my webpage. Cheetah3D 5.3 uses the latest FBX SDK which solves many former crashes. Bye, Martin Cheetah3D - 3D modeling, rendering and animation for Mac OS X

	(#10)
ladylaw05 (Offline) Neuer Benutzer Posts: 15 Join Date: 14.05.2010	5.3 still crashing - 15.05.2010, 14:37 hello again. sorry but i downloaded the new 5.3 version and opened my project in that. it takes forever to open and then works fine until i want to render the scene to test and then crashes again, which is making it difficult to work on. the project information says its 1MB and i have lots memory on my computer. i have uploaded images as textures each about 1.7MB. what do you think i should be doing to help my situation?